How to Establish Relationships with Chn and Young People

Describe how to establish respectful, professional relationships with children and young people. As a teaching assistant, the job involves working with young people. In order to establish respectful and professional relationships with these individuals, you should consider all of the children and the range of abilities. To develop a positive working relationship with the pupils, principles and values need to be understood in order for a professional relationship to be formed.Ensuring that the welfare of pupils is at the centre of the school is a key principle that needs to be majorly considered, if not this could seriously affect the relationship between a TA and child as the main needs will not be met. However, as individuals are at different development stages to their peers it means that different appropriate behaviour is needed. An example of this is by the use of empowering pupils through play and learning; however the lower ability of the child means that the child will need mo re assistance, and the activity will need to include more play learning.Instead of the child’s academic needs being the most important, the principle of ensuring physical and personal safety for the child within the working environment is also key. Without the assurance of the child’s safety and well-being, it could lead the child to contribute less towards the activity. Linking back to different needs of children, as a responsible adult it’s important to respect every pupil as an individual.If a group of children are perceived as â€Å"the same† it could seriously affect the children, they could be less willing to take part in activities and also they will feel as if they’re lacking individual encouragement. As well as this, to establish a respectful relationship with children and young people it’s important to show considerate and caring attitude towards the children. If the teaching assistant implies that they are solely interested in the work, it will allow the children to become unfocused and distracted.However, if the teaching assistant shows a caring attitude towards each individual it could put the child more at ease, and also could allow the child to become more interested within the task. Overall, as long as the teaching assistant is approachable and willing to listen to pupils, as well as being able to give time to the children then this will help to develop a suitable working relationship. As a result of this, it will help the children to communicate as they will be seen as a valued person.

Copyright and whether it has been infringed?

In order to be able to settle the question whether or not there has been copyright infringement, the two underlying principles to guide us is the applicable law and infringement. The submissions by both parties to the dispute were drawn from the federal laws and a clear jurisdiction is provided for under the 1976 Copyright Act. Further, the submissions by the parties were clearly on cases that are from the federal courts and hence jurisdiction is not a debatable issue. The other issue is on the question of infringement.As previously indicated, the infringement arises when the copyright registered is used by somebody else who purports to be the owner of that work. In this issue, the plaintiff did not have his work registered, however, it is not a disputed fact that the works belonged to the plaintiff and therefore not an issue. The question that suffices in this case is the similarity of expression. The intention of the Copyright act is to protect the author’s expression of ide a and not the idea itself.In the present case the plaintiff had brought to the defendant the work which the defendant was to look into and decide whether it was a good idea or not, however, the defendant went on to pass the works to another third party who turned to be his agent to confirm the work and instead stole his ideas and a document was produced to that effect. The intention of the doctrine is to protect the authors’ expression. In order to settle this question the court looks at the nature of expression is it expressed in myriad ways or in narrow ways?In the above case, the expression is expressed in narrow form and therefore there is similarity of expression from the document which was produced by the third party, who was in concert with the defendant herein, it is therefore correct to submit that there was infringement by the defendant. Whether or not there is an implied contract of fact? The issue of whether or not that there existed a contract is one which cannot go ignored. The rule of thumb is that all contracts must be in writing. However, the case before us is that, there is no written contract between the parties and therefore the issue of implied contract of fact arises.Whether or not there is an implied contract of fact, the test will be applied to the intentions and conduct of the parties. A contract implied in fact will construct the whole agreement, further it is a contract that is created when a party tacitly accepts benefit at a time it was able to reject it. In the present case, it is the finding of the court and fact that the plaintiff had given the defendant manuscript and that they would use it for the purpose which was intended and should they do otherwise then the plaintiff should have go consideration.In arriving to this conclusion the court looks at the intention and the conduct of both parties at the time of making of the contact. It is clear from the conduct of the defendant especially from the second request for the m anuscript that there was intention to create an implied contract of fact. For the court to arrive at the conclusion that indeed the defendant was in breach is in order and therefore the plaintiff should be awarded the remedies that follow suit as a result of the defendant breaching the contract.Under the California laws which the plaintiff had pleaded under, the courts can enforce for remedies. Whether or not the affecting issues will affect the judgment of the court? There are other issues that directly and indirectly affect the outcome of the case this include; †¢ Exclusion of hearsay Evidence †¢ Denial of Motion to amend †¢ Finding of fact †¢ Statute limitations †¢ Attorneys fees It is trite law that the hearsay evidence will not be admitted on record save that it meets the exception rule. The issue in this case is whether or not in the trial courts’ finding the exclusion was in order.In the circumstances, the exclusion was in order since the evide nce which the parties had purported to bring before the court was adduced by a third party and clearly could not and hearsay hence did not fall within the exception rules. Motion to amend can be given if certain legal principles and threshold are met with the party seeking to rely on it. The underlying guideline is that, the Motion to amend can be given and if it does not seek to prejudice the other party. In the foregoing circumstance, a motion to amend was brought 19 months from the time the matter was filed in court and viewed with suspicion.The only conclusion that was arrived by the courts is that it was brought with the aim of forestalling the wheels of justice and it was proper for the court to deny the same. The burden of proof shifts to the person who alleges, in the foregoing circumstances if the plaintiff made allegations and did support using evidence which they did, then it can be held as the true fact. In presenting their evidence, the plaintiff did support his evidenc e and was not shaken by the defense and therefore the court is correct to find their position as the truth. The issue of limitations goes to back when the cause of action arose.It is the defendants’ submission that it is time barred under the California laws. The courts are guided from when the action arose in this case after the defendant failed to make good the payment and which was within time when the defendant was filling this suit which is now a condition precedent. The general principle is that the losing party should pay the costs. In this case, the defendant lost the case and further, it is our submission that the case was brought under the federal laws copyright Act of 1976 that the party guilty should pay the advocates costs.In conclusion, therefore it is my humble submission that the plaintiff has fulfilled the required threshold on matter of balance of probability and hence attained the chance of success. Works cited Lessick, Susan,† Copyright ownershipâ₠¬  UC Copyright. Feb 27, 2003 Nov 22, 2008 â€Å"Implied-in-fact Contract†, Business Dictionary, Ed 2007-2008 Massey, Calvin R,† The California State Constitution A reference guide† published 1879

Movie Review Inception

Movie Review Essay â€Å"Inception† is a 2010 science fiction summer blockbuster filmed in various locations, such as Tokyo, France, Los Angeles, the United Kingdom, and Canada. The box office hit was directed by London-born Christopher Jonathan James Nolan, who is well-known for the cult classic, â€Å"Memento†, and his â€Å"Dark Knight† films. Along with American cinematographer, Walter â€Å"Wally† Pfister, equally well-known in his area of expertise, the motion picture has received critical acclaim. Nolan's interest in noir and abstract thought is apparent in many of his films, and â€Å"Inception† is no exclusion. As it is a film about dreams and cons, Nolan's style is incredibly fitting. Pfister, who has worked as the cinematographer for almost all of Nolan's films, adds to the movie's high quality with his characteristic use of dark tones and lighting, which only increases the movie's intrigue. Together, the two powerhouses team up once again to produce an incredible motion picture which has won numerous awards, such as the Academy Award for Best Cinematography. â€Å"Inception† is the story of a corporate spy by the name of Dom Cobb (played by Leonardo DiCaprio, who came to fame in the movie, â€Å"Titanic†). However, what is particular about Cobb is that he doesn't merely enter a company's building in search of commercial secrets. He actually enters the minds of his targets while they are asleep and extracts the data he wants via conning and deceiving. But now, wanted for murder and unable to see his children due to his circumstances, he is offered the opportunity to regain his old life if he manages to accomplish the impossible: ‘inception', the planting of an idea into a target's mind, which then takes roots and grows. Gathering a group of specialist to assist him, Cobb begins to plan inception into the mind of a wealthy businessman. The camera angles of the movie were rather simple. Most of the shots were so that the character's face was directed at the viewer while said character talked to another. On a screen, the eyes of the actor would be level with that of the audience. However, there are some scenes that are completely opposite, particularly near the latter half of the movie, where more action tended to be focused upon. Although not as common, but highly interesting, ou'd see aerial shots of the surroundings. It gave a very desolate, mysterious feel to the film, while also informing the viewer about where the characters are. I found that the camera angles were okay, with a few that exceeded my expectations. Continuity was smooth, with talking scenes being fluid and dramatic and action scenes being erratic and ever changing, as how I like my movies to be. It was what you'd expect out of the t ypical talking and action scenes. The long moments of talking or silence between characters created a sense of depth. The short moments of running or fighting allowed you to lean forward in anticipation. I felt like the continuity did what it was suppose to do. Although, there were some moments, particularly in the first half, which I felt were rather awkward. The talking scenes in the beginning were rather quick and keep changing from one character to the next, and I was so caught in trying to figure out the plotline, that I didn't even figure out the main character's name until the credits. Cutting, I noticed, was very prominent in the latter half of the motion picture. It made sense, as with the plotline and story the way it is, it definitely made the movie better as the whole. It added to the tension and sense of heart pounding â€Å"Oh-my-word-come-on-you-only-have-5-seconds-to-do-that-gah†. Not only is that, but it allowed the viewer to keep up with the characters' actions, which is very nice if you have a particular character you think is cool. I like Eames, the smart-aleck of the group, so I liked to know what was happening to him and seeing that he wasn't going to die and all that. Close-ups were generally seen in talking scenes, allowing the audience to focus on the emotions and reactions of the character. There was rarely a moment where the camera zoomed in on something that wasn't an organism, something that lived and breathed. In this aspect of the movie, I found it to be either boring or heart-breaking. In my opinion, how good the close-ups were was completely dependent on the actress and actor's ability to perform. If I became aware that they were trying to look sad, rather than felt that the character was distraught, I felt like the close-up wasn't a particularly mart move. I noticed that the composition of â€Å"Inception† was rather dark. Light was played with and created shadows that revealed parts of the character's body, while the other was engulfed in darkness. Objects were always placed far away as to create a feeling of isolation, while managing to focus in on the character the camera was directed at. I really, really enjoyed the compositi on. I believed it worked wonders for the story's overall feeling. It allowed for dark and desolate tone to be even more pronounced. Inception really loves its slow motion scenes. However, considering that it can be a rather fast-moving movie, it does have its uses. Although there was one particular scene near the beginning that made me raise an eyebrow, I found that most of them were rather cool-looking. Considering that the characters were essentially stepping into a dream world, where everything is possible, the slow motions displayed all the strange and exciting so your eyes could feast in the wonderfulness of it all. The color scheme tended to lean towards neutral, yet somehow gave off a very sharp feel to it. There was also a low contrast, although it was most apparent near the end, with a particularly monochromatic feel to it. Textures were interesting to see when things began to lead towards the rising action. As for space, I felt like there was always a foreground and background, but not so much a middle ground. I suppose this was due to the incredible amount of talking. Shape was super incredibly awesome. Then again, it's a plotline about going into the dream world, so obviously the minds behind the work would take advantage of the ability to play around with the world they created. Either way, your mouth would drop at some of the things they twisted, the architecture in particular. In fact, the architecture is one of the most interesting things in the whole movie. As stated before, the movie played around with shadows a lot. There were a lot of highlights in â€Å"Inception†, particularly on the face. The characters are always slightly off center on the screen and there are generally only one or two characters in a single shot. I like to think it just furthers the idea of the isolated feel to the movie. Buildings are towering and rather rectangle in shape, giving off a feel of aloofness. The special effects are in high gear when the characters enter the mind of the wealthy businessman. Things explode, crumble apart, and all that jazz: The essentials for any type of action movie. It's fantastic. My particular favorite is when they do these anti-gravity shots and you see the characters walking upside down and floating in mid-air. Although I found some aspects of the cinematography to be average or lacking, it fully makes up in other ways. The composition and special effects are wicked awesome and I could see why the film won an Academy Award in Cinematography.

The retail industry in China Essay Example | Topics and Well Written Essays - 1500 words

The retail industry in China - Essay Example f various consumer protection legislations like 1993 Chinese Consumer Protection Laws and others that have resulted in high bargaining power of consumer in the Chinese market (Zhuang, Herndon & Zhou, 2003, p.42). Bargaining Power of Suppliers In the past history Chinese suppliers had an edge over the retailer primarily due to legislative policies like the planned price based system. This helped the suppliers to have greater bargaining power. However with the abolition of this policy has led to suppliers in a situation of overstocking that has forced them to lower prices that has in turn heavily reduced the bargaining power of the suppliers. In addition to this the emergence of private label brands and supermarkets has also considerably dented the bargaining power of the suppliers. Hence it can be easily stated that the extent of this force in the Chinese retail industry is low (Zhuang, Herndon & Zhou, 2003, p.40-41). Threat of New Entrants The Chinese retail industry was initially hi ghly protected by the government that made it difficult for new players to enter the market, however with liberalization coming in a step by step manner, the entry barriers have decreased owning to smaller economies of scale in the retail industry. However, the coming up of international supermarkets has also threatened the existence of small individual retailers and has also increased the entry barriers for the new players (Bird et. al, n.d., p.44). Competition among the Existing Players The opening up of the Chinese economy and its liberalization has increased the number of competitors in the market. The emergence of international retailers has further increased the extent of the competition in the retail market. The figure below shows the list of top ten retail brands in the multi brand... According to the research findings the age of globalization has opened up a plethora of opportunities for business organizations operating in the present world. Globalization has rendered the entire world into a boundary less market with organizations trying to establish their presence in the market. The growth of free trade as well as emergence of developing economies like China and India also have opened up new vistas for firms trying to expand their business in the wake of saturation of the traditional markets of Europe and USA. However international expansion also involves considerable planning as there are considerable entry barriers in new markets as well as other forces that affect the business prospects of firms. The analysis of the Chinese retail market shows considerable advantage considering the rapid economic growth of the nation. The analysis of the five forces model reveals that the competitive landscape is very congenial for investing in the market. However certain ent ry barriers like government regulations can emerge as a considerable source of barrier for new foreign players to establish their presence in the market. However since the competitive landscape of the market has become extremely competitive hence, it has become somewhat difficult for new market payers and instantly grab the market share. The key lies in formulating an optimum service mix that can help in generating competitive edge for an organization.

Project Management Institute's Project of the Year Award Essay

Project Management Institute's Project of the Year Award - Essay Example Project Management Institute’s Project of the Year Award 1. Summary of how the project manager or team exhibited exceptional and ethical project management practices. The official website of the Project Management Institute’s (PMI) Project of the Year (POY) Award reveals that the organization envisions recognizing and acknowledging the exemplary contribution of nominated project teams in terms of noteworthiness, relevance and adherence to specified standards of their respective projects. As explicitly indicated, â€Å"the PMI Project of the Year (POY) Award recognizes the accomplishments of a project and the involved project team for superior performance and execution of exemplary project management† (Project Management Institute, 2011). In this regard, the winner for 2010 POY Award was the National Ignition Facility Project was deemed to be â€Å"managed by Lawrence Livermore Laboratory (and) was the largest ever scientific construction project completed by the U.S. Department of Energy, resulting in the world's largest and most energetic laser system. The design and project commissioning were accomplished by a worldwide collaboration among governments, academia, and many industrial partners. It will serve a broad scientific community exploring new technologies in energy production and new frontiers in astrophysics, materials science, and nuclear science† (YouTube, 2010). The project team exhibited exceptional and ethical project management practice by complying and adhering to the foundation standards and consistent with the evaluation criteria, to wit: â€Å"(1) met or exceeded Owner/Client’s needs as evidenced by a letter from the Owner/Client; (2) met or improved on budget and schedule performance when compared with original established budget and schedule goals; (3) demonstrated originality and uniqueness of applied project management techniques, including innovative application of practices/methods; (4) exhibited techn ical aspects and advancement of the project management profession through effective application of the nine PMBOK ® Knowledge Areas: (5) demonstrated complexity and challenges of the project and unusual conditions, issues, and barriers requiring special management team action and performance; and (6) identified Risks and established plans to overcome them† (PMI, 2010). In this regard, the National Ignition Facility Project envisioned focusing on nuclear fusion that is harnessed to create limitless and carbon free energy. The project was reported to help scientists create nuclear fusion in the laboratory setting. Accordingly, through collaborative efforts of government, academia and industry, the project was revealed to have been instrumental in fuelling innovation that enabled the establishment of the largest and highest energy laser and the largest optical instrument ever. 2. Discuss the role of the project manager or team, the organizational setting, the recipient’s approach to project integration management, and obstacles that had the potential of adversely impacting the triple constraint. The project manager, the Lawrence Livermore Laboratory in joint efforts and collaboration with the Department of Energy, was reported to have been instrumental in the â€Å"design through commissioning (that) was accomplished by a worldwide collaboration among governments, academia, and many industrial partners. NIF provides an experimental platform for accessing

Digital Marketing and Communications Essay Example | Topics and Well Written Essays - 2000 words

Digital Marketing and Communications - Essay Example This research will begin with the statement that today, the World Wide Web has thrived and expanded during the last few decades. Subsequently, the Social Media environment has grown and is gaining a rising amount of users. Hence, it becomes even more essential for a business to adopt and use Social Media to be tied closer to their customers. They require changing their thoughts from traditional working methods to the adoption and use of Social Media with the maxim â€Å"Be located where the customers are†. In the ever dynamic business world, Social media provide marketers with a voice and a way to communicate with customers and potential consumer. This can be attributed to the increasing knowledge and use of various social media. The social media are becoming one of the main sources of information for customers around the globe. Users are preferred conducting a quick online search for most the things they want, as opposed to turning the pages of newspapers and directories. Soc ial media personalize the "brand" and help marketers to spread their message in a more relaxed and conversational way. Social media are an experience that has become an essential aspect of the marketing mix and revolutionizing the way marketing companies interact with customers. The information has impacted on the business and improved their performance and the ability to achieve the objective through competitive advantage.

Civil Rights and Civil Liberties Essay Example | Topics and Well Written Essays - 750 words

Civil Rights and Civil Liberties - Essay Example General opinions are that just as prohibition was ineffective through rebellion, so is likely to be the case with prohibiting use of such recreational drugs as the marijuana. The exercise of imposition of such an amendment is definitely much high and this would caution ratification for the impending likelihood of inefficiencies as people would reason thus supporting the legalization of the same. Among pointed out arguments in support to the legalization of these recreational drugs is increased government income through tax and the likelihood of controlling drug abuse. Reasons against the success of the prohibition revolve around the likelihood of the ban to lead to increased drug abuse besides heightened crime, as was the case with the 18th amendment. There have been heated debates within the US in support of or against legalization of such drugs as marijuana, which are considered recreational. According to Swift, 7the support to legalization of Marijuana has increased substantially to double since 1970. The boost to the increase in acceptance comes with the flexibility exhibited by the current administration under president Obama who shows high flexibility on the topic. Swift points out the increased acceptance in the use of marijuana for medical reasons as a reason enough to support the benefits that would be derived in the legalized use of the same. However, he also points to the shortcomings that are pointed out from the medical perspective in increased use of the same. It is argued that increased use of marijuana has the potential of increasing health problems such as through respiratory complications, memory problems and increase in heart rate. These are arguments that would be raised to counter the presumed benefits that would be derived from the legalization (Swift, para 1-6). It is worth noting that marijuana is currently a prohibited drug within US under federal law though recent moves have seen increased legalization of the drug among member states, a move that the Obama government appear to support. For instance, Washington as well as Colorado had voters approve the legalization of such drugs in November last year through referendums. Other states are already in the record of decriminalizing the use of marijuana for medicinal purposes and allow the public to be found in possession of small quantities of the substance. However, there are still rising concerns among medical specialists on the associated health drawbacks that result from the uncontrolled use of marijuana as a recreational drug (South Atlantic news agency, 2013, para 1-5). This are arguments that contradicts the arguments advanced by supporters of the legalized use of these drugs who argue that marijuana, for instance, has been in use for therapeutic purposes long enough and has accompanying benefits. This therefore points out to the existing tags between supporters who would advance reasons to favor legalization of such recreational drugs and their counterparts w ho advance support against legalization of the same. In my opinion, I would consider legalization of recreational drugs as an appropriate step within the modern world as it concerns US. This is because; prohibition has potential of resulting to increased crime in black market operations involving drug

At Home in Montana Essay Example | Topics and Well Written Essays - 250 words

At Home in Montana - Essay Example For this reason, Thomas moved from Colorado where he had lived with his family for more than 23 years. In Montana, Thomas established a studio in his compound near the riverbank where he carries out his artistic work. Thomas indicates that remaining humble in his work remains the most fundamental objective in his life. Hence, he seeks to have his work improved and more appealing than the previous work. In line with this, Thomas started humbly displaying his artwork in shopping malls, hotels, conventions, and other humbling places as he honed his skills to become the esteemed artist. Effectively, his work features in international exhibitions despite Thomas failing to attend an art class as his artistic skill is self-taught with his highest education certificate being a degree in business. Nonetheless, Thomas ensures that his artwork represents certain themes that depict various aspects of life among them different range of values, shadows, effects of light, and softness and hardness that represent aspects of life. 3 Dec. 2012.

BB Essay Example | Topics and Well Written Essays - 2000 words

BB - Essay Example Because of all the pleasure derived from technology, chemical components of food are bound to yield some consequences. Previously, naturally extracted fats were used for cooking as compared to newly manufactured oils .Chemical components of manufactured end products have played a major role in genetic mutation evident in the 2014AD as well as environmental changes (Arnold, 2009). Developing countries has recorded high cases of cardiovascular diseases. Women in comparison to men develop mycordial infection ten years earlier than men do (Critchley & Liu, 2004). Natural products consumed in the 2014BC such as fruits reduced the risk of myocardial infection. Today, nature have been substituted with drugs, chemicals and too many tasty substances, which on the other hand contribute to major genetic mutation among the 2014AD generation (Minamikawa et al, 1998) Apparently, characteristics such as diabetes, hypertension, decreased high-density lipoprotein cholesterol, age and gender was traditionally considered a risk factors for coronary heart disease. Framingham, in 1997, included high-density lipoprotein into his risk estimation model. This in turn led to the concept of clinical risk models where there is a baseline state, a risk factor, and a follow-up state (Boyar, 2006: 96-97). Genes and environment drive both baseline state and follow-up state. Since then, many questions have been raised whether to include variables such as lifestyle, social class and origin in the risk prediction models (Paul, 2007). The variables increase in number with time since there is change in environment, lifestyle and genetic mutation (William, 2009: pg. 18-20). This may imply that someone who lived in the 2014BC was safe from the variables evident in the risk models. This is a characteristic of change from traditional lifestyle to the modern lifestyle. Man ifestation of Atherosclerosis in

Self-Evaluation and Learning Needs Essay Example | Topics and Well Written Essays - 1500 words

Self-Evaluation and Learning Needs - Essay Example I was able to detect my learning needs through the novice to expert theory. I found out my weaknesses through consultation with fellow employees and patients. In addition, the self-analysis in my profession helped me in detecting my professional faults that need tightening. After the evaluation, I have learnt that knowledge and experiences are all around us; it takes a good deep look into our selves to tap it. Self-Evaluation and Learning Needs Assessment Learning needs assessment is the identification of gaps in knowledge, attributes and skills of a specific discipline that need improvement for proper delivery of services. This usually involves change of performance in order to improve quality. Learning needs assessment has been seen as a vital point for personal and professional development of all individual and organisations of all disciples. As a nurse who is a graduate of an associate degree program with a 20 years experience in medical-surgical nursing, I have felt a necessity to evaluate and identify my learning needs in order to become a better nurse. I developed an urge to evaluate myself during my experience as a nurse to level up with the best nursing services offered. With the evaluation of over 20 years, my pedigree of learning needs has been established for continuous professional development. ... This was normal for just from university or college student because, like Benner (2001) says in her book, being novice, like I was, meant I had no experience, the rules to nursing were context-free and were applied universally. Over the years though, I started gaining experience as an advanced beginner. I was then able to recognise recurring meaningful care components and started formulating principles because of the experiences I had gained in the short time and was able to demonstrate acceptable performance. Practising as a medical-surgical nurse requires one to be clean, neat, responsible and organised at all times. I had learnt this in school but had no experience to actualise the theoretical information until I started working as the main nurse for all surgical operations. This is when I understood why surgical tools should be sterilised and not just because the books say so. I had advanced as a beginner. After a 3 year experience working as a nurse, I became very analytical in terms of my thinking and choice of the best action to be taken based on experience and also became much aware of my long-term goals. According to Wakley and Steve (2000), I became a competent nurse with proper organisation and greater efficiency. Being a clinical nurse specialist entails educating patients and staff on proper care giving, identification of patients’ needs that require referral for more specialized care and attention, providing primary care to patients. Changing my practice and improving quality meant that I had to diagnose the individual problems that I had observed in myself and training on them to ensure continuity of professional development as a

Understand The Role Of The Social Care Worker Essay Example for Free

Understand The Role Of The Social Care Worker Essay 1.1 A working relationship is different from a personal relationship. In a working relationship there are set boundaries which can never be crossed and must remain professional at all times. You do not share personal information about yourself or your family. You should always treat everyone equally regardless of your personal opinions and never force your opinions onto anyone, follow your works policies and procedures at all times. A personal relationship is the opposite you don’t have policy and procedures to follow, a personal relationship is much more relaxed and you show each other affection tell each other private things, you share personal information like mobile numbers with family and friends they also know your address. There are no risk assessments or care plans to complete. 1.2 There are lots of different roles which lead to lots of different working relationships. These can differ greatly, when speaking to care workers or other support workers is professional it is a lot less formal than when you speak with a manager, or a doctor that comes to visit a service user the way you address them is much more formal, again when service users family or friends visit it is much more informal but you should always be professional. Understand the importance of working in ways that are agreed with the employer 2.1 It is important to adhere to the scope of the job role because when an employee first starts working they have agreed to adhere to it, and it is a legal responsibility to stay within your job role. This creates a good and effective working environment. By being accountable for your own actions and being respectful of others job roles; it makes an effective working environment to work in. 2.2 Agreed ways of working means following policies and procedures, following individual care plans accordingly, this will also include risk  assessments that are in place and following any codes of conduct. An agreed way of working is working to the standard that was agreed at the beginning of the employer contract. This enables you to work effectively and helps to protect and care for the service users. 2.3 The importance of full and up to date agreed ways of working is the first thing that is put into place before anyone is put into a social care environment. You have a job description which you should read fully. It means that you agree to follow the agreed ways of working to the policies and procedure standards; you should also know that you have the skills and experience to be able to do that job. It is very important to keep up to date with service users care plans and risk assessments also company policies and procedures. Without up to date information the safety and well being of the service users are put at risk and you could be breaking the law. If there were no agreed ways of working put in place it would be impossible to know what was expected of the individual and make it more difficult to care for the vulnerable in our care. Understand the importance of working in partnership with others 3.1 Working in partnership with others can help you with tasks that would be difficult to do on your own. This could be another colleague helping to make checks on medication and booking them in. Other people you can benefit from working in a partnership could be the families of service users, doctors, nurses, occupational therapists, social workers, care workers, advocates, and other health care workers and professionals. These people could help with information that will help you to do your job better by supporting you with any problems you might have, for instance if you have a problem communicating with a service user, by talking to their family or a friend and working together can help you by making suggestions of methods of communication for the service user, or even communicating with the service user themselves to help to reach a solution. With help from others it will make it easier to reach a level of work that you aim for, this makes it possible to care for service users a s fully as possible. 3.2 You can improve partnership working by attending training sessions, and by knowing your roles and responsibilities, and everyone knowing the policies and procedures. It is also a good thing to have good communication between everyone involved. This can make working much easier and efficient. Another way could be by giving honest and unbiased information and opinions to people you work with, this will help to build a bond of trust, and would encourage them to act in the same manner towards you. By doing this it can help provide the best possible care for the service user. 3.3 Try to handle conflict situations by remaining calm, ending the conflict before it starts to escalate and gets worse. Remain respectful of others be open minded don’t be judgemental. There may be times when this is not possible and the following are required. Avoid rising challenges or suggestions you are incorrect. Ask colleagues to listen to you and respect your opinions, but you should be respectful to theirs too. If there is conflict with a colleague and you cannot resolve it then you need to speak to your manager. Always be professional and use your listening skills acknowledge what they are saying by nodding your head, repeat what the other person has said to you, this shows that you are listening to them and not ignoring them which could make matters worse, and show understanding. You should ask your manager for support and guidance if you need it. You should not let your personal feelings affect your professional manner or judgement. This is important as remaining calm can often defuse a conflict situation. 3.4 You can access support and advice about the partnership working to help resolve conflicts from either colleagues, manager, and other social care bodies. The advice is invaluable because of their experience and knowledge in offering ways and methods when dealing with conflicts or partnership working. The manager could help you with the legal side of things and offer professional solutions to conflicts with higher bodies, such as social services or outside agencies. Anytime you have a concern regarding partnership working speaking to any of the above will help to resolve the conflict.

Polks Declaration of War with Mexico Essay Example for Free

Polks Declaration of War with Mexico Essay Many believe that James K. Polk’s declaration of War with Mexico was a justifiable action. On the contrary, a more sound argument can be made using Lincoln’s â€Å"Spot Resolutions† and Thoreau’s â€Å"Civil Disobedience†; stating that Polk deliberately proclaimed war in order to expand United States’ territory and slavery. Abraham Lincoln used his â€Å"Spot Resolutions† to persuade the House of Representatives to present Polk with queries about the veracity of his statements, particularly in regard to the actual â€Å"spot† where blood was initially shed. Lincoln’s questions were never answered but his resolutions convinced much of the public that Polk was not being straightforward about his motives for war. In fact, Polk had a draft written to Congress asking to declare war on Mexico prior to having gained knowledge of U.S. casualties. Polk’s original justifications for war include Mexicos failure to pay U.S. damage claims and their refusal to meet with Slidell, yet later he stated that the war was a â€Å"defensive measure.† Other oppositions to the war came from those who defended civil liberties, most prominently from Henry David Thoreau. Through Thoreau’s eyes, the government was engaged in an unjust war with the sole objective to promote the westward expansion of slavery. As a protest, Thoreau refused to pay his poll tax to support an imperialistic war, resulting in a night in jail. Thoreau condoned breaking the law if the law was perceived unethical. Thoreau believed that people have the duty to answer to a higher law than of our government, their own set of morals. Polk seemed to change his reasons for war depending on what the public hoped to hear, but he never wavered in his decision for the declaration of War on Mexico. This suggests that he was determined to reap the rewards from a war that he declared over the opposition from both the public and the legislature. The analysis of Lincoln’s â€Å"Spot Resolutions† infer that James K. Polk declared war to gain western lands, especially California, despite the repercussions of warfare. Thoreau’s â€Å"Civil Disobedience† also gives evidence that Polk orchestrated the War with Mexico to reach slavery out west.

Research Methodology Chapter | Qualitative Research

Research Methodology Chapter | Qualitative Research The aim of this chapter is to undertake a critical review of the research method used, including an awareness of alternatives approach and the basic research question is discussed. This chapter describes the approach that the researcher undertake in order to carry out the research needs of this paper. The research objectives are to examine the marketing strategies, how a company creates the good relationships between customer and the service provider in telecom sector. This chapter plays an important role as a part of dissertation because it discusses the methods available to the researcher and justifies the method chosen. Its implication lies on the fact that it supports the findings of the researcher by validating the selected technique as appropriate for the situation. In the first stage of this chapter researcher defined the methods and techniques in detail and in the later part of this chapter the reason has been provided which research method was suitable for this study of rela tionship marketing. A research methodology is a method for how research study is to be carried. It helps the researcher to answer questions authentically, completely and precisely. Research methodology refers to the procedural framework within which the research is conducted (Remenyi et al., 1998). There are many factors to be considered when choosing an appropriate research methodology, with the topic to be researched and the specific research question being primary drivers (Remenyi et al., 1998). (Kumar, 1999, Blaxter, Hughes Tight, 1996) argue that the basic characteristics of study are intend to be, a designed, careful, methodical and dependable means of finding out or deepening understanding. McGrath (1982) posit that the choices make it apparent that there are no perfect solutions, only a sequence of compromises. Patton (1990) expresses the same view: research, like diplomacy, is the art of the possible. Noteworthy, however, a methodology must not, regardless of all other conditions, dominate the research procedure. A preliminary framework for this study was developed from the literatures about the relationship marketing, the role of CRM, Customer loyalty and information technology to create relationships (Hagel and Singer, 1999; Peppers et al., 1999). This framework has the three usual parts of a system: inputs, processes and outputs. That is, inputs of Internet information about customers are processed and converged with a firms customer databases, to produce a series of strategic outputs such as improved customer relationship management. As a result of the diverse ways of understanding relationship marketing, no set of best practice has been promoted although several approaches nevertheless have been proposed (e.g. DeSouza, 1992; Rosenberg and Czepiel, 1984; Stone and Woodcock, 1995). It has even been suggested that no guidelines exist that guarantee an effective design, implementation, monitoring and measurement of a relationship marketing programme (Grande, 1996; Pinto, 1997). For example, when the term relationship marketing is used in so many different ways that confusion sets in (Palmer, 1998, p. 106) is it then not possible to identify activities that, if practised, can be presented as substantive evidence of the practice of relationship marketing itself? Also, how are programmes of relationship marketing implemented and subsequently monitored (Cravens, 1998; Gummesson, 1998)? Finally, Gummesson (1997) notes that the measuring of returns on relationship marketing is still in its infancy so in what way(s), if at all, are returns on relationship marketing measured? 3.2 Research Paradigm Research can be conducted in a number of ways. It is important to determine which paradigm is most suitable for this research. Paradigm offers a framework comprising an accepted set of theories, methods and ways of defining data (Hussey Hussey, 1997). There are two research paradigms exist: Positivist and phenomenological. The principles of these two paradigms will be discussed in terms of their relevant strength and weaknesses in order to justify the researchers choice. 3.2.1 Positivism Paradigm Positivism is that the social world exists externally and its properties should be measured through objective methods rather than subjective methods through sensation or intuition (Smith, 2002). Positivists emphasize on highly structured methodology and to develop quantitative data for an appropriate set of preconceived hypotheses is to be tested. They consider objective criteria rather than human beliefs and interests to determine the study area. (Smith, Thorpe lowe, 2002; Saunders, Lewis Thornhill, 2003). According to Hussey (1997) research undertaken in this way will be precise, objective and the process of researching will have no affect on what is being researched. This type of research is performed in order to invent, confirm or reject an accepted theory. A key criticism of this approach is it is difficult to treat people as being separate from their social contexts and they cannot be understood without examining the perceptions they have (Hussey Hussey, 1997). However, consistency is high with generalisations being possible from data collected from a sample or population. In testing a theory, research will either attempt to prove or disprove a theory. Positivists emphasize on highly structured methodology and to develop quantitative data for an appropriate set of preconceived hypotheses is to be tested. They consider objective criteria rather than human beliefs and interests to determine the study area. (Smith, Thorpe lowe, 2002; Saunders, Lewis Thornhill, 2003). 3.2.2 Phenomenological Paradigm Phenomenological (interpretive science) investigation uses qualitative and naturalistic ways to inductively identify individual experience in context-specific situation. This approach attempts to recognize and describe a phenomenon, rather than exploring for exterior reason or primary laws (Easterby-Smith, 1991; Remenyi et al., 1998). Because of criticism on the positivist paradigm, the phenomenological paradigm was developed. According to Bryman(1999) understanding human behaviour from the participants own frame of reference. The main advantage of using the phenomenological paradigm is its ability to enable the researcher to elaborate and embrace several different themes simultaneously to achieve a greater understanding of what is occurring in the phenomena. The major disadvantage of this paradigm is that the reliability is very low. Thus the generalizations to a wider population cannot be made to any degree of accuracy. 3.3 Research Methods In the perspective of data collection, Jackowicz (1995) defines method as a systematic and orderly approach taken towards the collection of data so that the information can be obtained from those data. One of the most difficult tasks of a researcher is to turn the data into information. To explain the difference between data and information, the main characteristics of data is that it is raw, specific, undigested and therefore largely meaningless; information in contrast of data is what comes out when data have been arranged in such a way that uncertainty is lessened, queries resolved, and questions answered. To get data to generate literature review, two paths are followed one is the theoretical concepts, and the other is investigation of secondary sources of data within telecom industry. The literature review is designed to give critique of the area of relationship marketing. Its aim is to create a background for the primary and secondary research. Within the methodological field in marketing research the two wide ways of quantitative and qualitative work have fascinated both appreciation and disapproval (Birn et al., 1990; Goodyear, 2000). Research can be classified into two dissimilar types Quantitative Method. Qualitative Method. In quantitative method data is gathered and analysed using statistical tools. The data is often gathered through surveys, interview, questionnaires, etc. Edem (1994) argues that quantitative methodology validate research findings and gives the researcher a security of completion or reassurance in contributing to the development of knowledge. Bryman (1993) condemns quantitative research methods for their obvious method and linearity, and their lack of concern over the influence of resource limitations. Gable (1994) considers quantitative research to be relatively weak when used with the objective of discovery and during data collection. 3.4 Qualitative Research Method The principal consideration is to identify research methods that increase ones understanding of an issue rather then build upon existing theories and test relevant hypothesis. This position is supported by Bell (1993), according to Bell Researchers who adopt a qualitative perspective are more concerned to understand individuals perceptions of the world. They seek insight rather than statistical analysis. (Bell, 1993) The selection of qualitative methodology dictates the character of data gathering approaches done in relationship marketing context which is largely inductive (Creswell, 1994; Cuba and Lincoln, 1994; Quinn-Patton, 1987). The inductive logic means research should evolve in an undefined pattern rather than a determined specific result oriented pattern. Research therefore emerges from the field research with the interactions between the participants and the interviewees, as well as through the observations. In essence, this means while researching on relationship marketing services the framework in the beginning will be limited and predetermined on few objectives, after that the research will be let to evolve itself. In most of the cases it is hard to dissociate all deductive aspects but the plan is to keep this to a minimum. It is for this reason that the use of qualitative rather than quantitative research methods shall be employed. With the decision to use qualitative method decided, it becomes necessary to consider the specific applications that shall be used. Basically, it is necessary to consider the resources available to the research process. Many of the constraints placed upon qualitative methods involved issues regarding the amount of time available to the process. According to Bell The extent of your data collecting will be influenced by the amount of time you have. this may seem a rather negative approach, but there is no point in producing a grandiose scheme that requires a year and a team of researchers if you are your own, have no funds and in any case have to hand in the project report in three months . (Bell, 1993) This position makes several valid points, reminding us that one must ensure that the resources that are available to the research process are utilised fully. A qualitative, rather than quantitative approach is chosen because it is considered that many of the key factors in relationship marketing are socially constructed. (Hirschman, 1986). Phenomenological method has been used to provide informative and interesting interpretations of behaviour by a growing number of consumer researchers. However, at the onset it is important to note that phenomenology is not just a set of techniques for gathering, analysing and interpreting data; it is as much a philosophy whose intellectual foundations need to be understood if the method is to be implemented in its true form (Christina Goulding, 1999). It is decided to take a phenomenological approach, rather than positivist one, the reason to choose phenomenological, it was considered the subject matter of the study was unlikely to be objectively determined, this being the criteria for the positivist approach (Easter by-Smith et al, 1999), and the approach was suited to the socially constructed phenomen a that is the chosen area of research. A qualitative is used to aim to draw first hand experiences, in-depth motivations and personal feelings of interviewees towards relationship marketing and its role in telecom industry. One fundamental importance to this study is the fact that qualitative research will disclose problems, answers and insights that may go unnoticed in a quantitative study using closed or list questions. This may have limited the usefulness of the study and would probably not do justice to the fascinating and dynamic nature of marketing strategy. 3.4.1 Benefits of chosen approach: The benefit of qualitative research starts firstly with the fact it is not very time consuming. As Gilmore and Carson (1996) advocates qualitative techniques are highly appropriate for marketing research in the services industry, given the dynamic nature of the service delivery and they mostly occur through human interaction. They felt that the examination of complex and dynamic service situations could be more effectively achieved since the qualitative research process offers an open, flexible and experiential approach. It provides with the subjective information which may help to analyze the complex questions that cannot be answered. Respondents are encouraged to answer in their own words providing rich, fertile, but disorganized data Jankowicz (1993). It also provides the opportunity and opens the doors for the new research areas because of richer source of ideas. The qualitative research literature ( Kirk and Miller, 1986; Cresswell, 1994; Carson et al., 2001) proposes that quali tative research in common is reliable, valid and trustworthy, the authors were mostly watchful of the reliability, validity and general matters that are connected with drawing conclusions and making implications from non-probabilistic, small samples (Patton, 1990; Bock and Sargeant, 2002). Because of time restraints and availability of resources, the qualitative approach was the best option for the researcher conducting a single study. The value of qualitative approaches has become more apparent in consumer research over the past ten years with a number of researchers gaining insight into the phenomena not easily understood through quantitative measures (Woodruff and Schumann, 1993; Masberg and Silverman, 1996). 3.5 Data Collection Methodology Basically the data was collected in two stages, shown below. First Stage: Theory Study The first part of the research was completed by examining and reviewing previous literature, which facilitated to develop the themes which were discussed in more depth by the later stage of the research study. Second Stage: Focus Groups exploration In the second stage the researcher is trying to demonstrate the need for the appropriate approach from all the available methods in qualitative research methods because of the exploratory nature of the study. Convenient sampling method was used fort he chosen method: focus groups. Convenience sampling is the method used for selecting the sample for the chosen research methods: focus groups and semi-structured interviews. Although these methods of non-probability sampling are less scientific than the more robust methods of probability sampling (Zikmund, 2000), it is appropriate for the purpose of this study as it is best utilized for exploratory research (Zikmund, 2000). The groups enabled the researcher to explore themes, and expressed feelings much better than the questionnaire, which would not have enabled the expansion of topics in the same way. According to (Morgan and Krueger, 1998) The goal in focus groups is to gain an understanding by hearing from people in depth and this requires selecting a purposive sample that will generate the most productive discussion in the focus groups. A purposive sampling strategy chooses the focus group participants according to the projects goals. Focus groups are a qualitative technique allowing for the explicit use of group interaction to produce data and insights that would be less accessible without the interaction found in a group (Morgan, 1990). Focus groups are an admirable technique at establishing the why behind the informant perspectives (Morgan, 1990). Focus group is an addition to an individual interview as focus groups are thought to produce more critical explanation than personal interviews (Watts and Ebbutt, 1987). The focus allows the interaction between the people of different races and careers to express them their feeling and share their thoughts or experiences. Different people are gathered and brought into conversation for a focuses discussion related to a specific subject or question the results are used to increase understanding of that particular topic. In market research focus groups have been exercised to learn about consumers approaches and feelings as well as developing marketing strategies (Crabtre e and Miller, 1992; Hedges, 1985; Keown, 1983). This method is open-ended. That is, they use a form of questioning in which the respondents are encouraged to answer in their own words while the researcher may have an idea about the kind of answers that should be expected, it is not possible to specify assumptions in advance. In focus groups the moderator asks a question to each member in turn. Inside these restrictions, though, the meaning has reasonably broader limitations and several ways of collecting data are viable (Mitchell and Branigan, 2000). The focus group is relatively unstructured and unrestricted; they provide bulky amounts of productive but disorganized data. Some new forms of focus groups are also emerging these days as online focus groups they have facilitated qualitative research to be the beneficiary for the electronic development. Conducting online qualitative research is getting more famous and significant as a method of gathering information and data to know the methodologies and its key benefits (Sweet, 2001). Focus are not always easy to plan and execute as Atiken (1996) argues the benefits of focus groups, but also point out that they are not easy to arrange, run and report on. Focus groups are also helpful if the respondents are friendly towards the researcher as qualitative interviews this also depends on the association between interviewer and interviewees in raising an open dialogue which can allow a joint construction of understanding in the interview (Kvale, 1996). Overall the chosen methodology which has suited the study better than that of a more quantitative nature, as the properties involved are not physical or easily measurable In the paradigm of qualitative research focus groups have many advantages and disadvantages that can be taken into consideration while exploring the research better synopsis could not be found on the limitations and strengths of the focus group method as qualitative consumer research than one written by Morgan and Spanish (1984, p. 260): In essence, the strengths of focus groups come from a compromise between the strengths found in other qualitative methods. Like participant observation, they allow access to a process that qualitative researchers are often centrally interested in: interaction. Like in-depth interviewing, they allow access to the content that readers are often interested in: the attitudes and experiences of our respondents. As a compromise, focus groups are neither as strong as participant observation on the naturalistic observation of interaction, nor as strong as interviewing on the direct probing of informant knowledge, but they do a better job of combining these two goals than either of the other two techniques. The researcher believes this is a useful combination and one which, for some types of research questions, may represent the best of both worlds. The focus group enables the researcher to explore themes, and expresses feeling much better than questionnaire. As Lovelock (1996) posits, focus group have been used very effectively to illicit useful information about likes, dislikes, wants and desires of the participants. Focus groups have these disadvantages which comprises of standing, information and cultural differences among respondents, group domination by intellectual persons, forceful agreement and are deficient in inconsistency in viewpoints (McDonald, 1993; Ulmenstein, 1995). The outcomes of the focus groups are unstructured. This deficiency of structure possibly will leave participants lacking a sense of completion and may provide respondent disappointment (Van de Ven and Delbecq, 1974). 3.6 Focus Group interviews The qualitative part of this study was designed to include both focus-group and semi structured interviews. It included two different kinds of tools for interviewing and collecting the qualitative data in order to achieve appropriate richness in terms of understanding the variables behind the relationship marketing and customers evaluations in the telecom sector. The researcher himself acted as a moderator because he knows that moderator can have a deep impact on the usefulness of focus groups, in view of the fact that he can control equally the content of what is said by respondents, (Myers, 1998) and manage of participation (Morgan, 1996). The researcher before deciding the participants of focus group always kept the goals in his mind about the different styles, status and experience participant remain involve. The first part of qualitative study involved two focus groups moderated by a research professional. Two sessions were conducted, including a two hour discussion per group. The two focus groups consisted of three people each. Some of them were students; users and the rest of them were from different call centres. This criterion was set partly because researcher want to compare the results under investigation to other groups. Prior to interviews, formal introductory letters stating the research objectives were sent to interviewees in o rder to remind and trust along with establishing relationship. These will be followed up by telephone calls and re-inforcement of research objectives which will enable interviewees to address any queries they have prior to the interviews. Semi-structured interviews of approximately forty minutes to one hour are used from the people who are working in call centres for managing customer relations and providing customer service. Focus group are also a consideration for this research, because interaction among respondents might have stimulated new ideas and thoughts that may not have arisen during one to one interviews, group pressures are immediate, the greatest potential for distorting the focus group research is during the group interview itself (McDaniel and Gates,1996) For example, focus group may be subject to unstructured discussions which drift far from research objectives. Furthermore focus group may also contain introverted and non-respondents. But for the research of relationship marketing in telecom industry focus group is a good option. From the 1970s, focus group used mainly in the sphere of market research (Morgan, 1997). They are now widely used in anthropology, communication, education, marketing, political science, psychology, nursing and public health. It is not easy to define an interview questions because of the variety of the types of interview. According to Patton (1980), it is a useful starting point: the purpose of interviewing is to find out what is in and on someone elses mind. Researcher interview people to find out from them those things we cannot directly observe. A variety of open-ended questions are considered for inclusion in focus group discussion and in interviews. A key consideration during the discussion is the accuracy of the information collected. Interviews and group discussion will not be capable of being repeated due to time constraints and professionalism. Throughout the session, questioning was purposeful to acquire the reason what participants feel about relationship marketing in current business. The best the researcher could do was to encourage the respondent to express their thoughts and experiences. Researcher tried let the discussion remain focused as he has to play the key role throughout. Analysis of the outcome of the groups was undertaken by collating the comments made and categorizing responses. According to Marshall and Rossman (1989), the advantages of interviewing that face-to-face meeting with informants obtains large amount of expansive and contextual data which facilitate access for immediate follow-up. Data collection for clarification and omissions is possible. Data are collected in natural setting because data obtains on non-verbal behaviour and communication. Interview facilitates analysis, validity checks, and triangulation, which also provides background context for more focus on activities, behaviours, and events. Interviewing is great utility for uncovering the subjective side, the natives perspective of organisational processes. Some of the disadvantages of interviewing that data are open to misinterpretation due to cultural differences, especially in diverse society. Depends on the co-operation of a small group of key informants and procedure are not always explicit. Interviewing depends on researchers opportunity or characteristics because data are often sub ject to observer effects; obtrusive or reactive because its dependent on the honesty of those providing the data , dependent on the ability of the researcher to be resourceful, systematic and honest; to control bias. 3.7 Analysis: Unquestionably, data analysis is the most composite and puzzling of all of the phases of a qualitative project (Thorne, 2000).Therefore, to analyze the data, it was important to choose a relevant method which suited the research approach. Considering all possibilities available Grounded Theory was decided to be the most suitable form of analysis, as grounded theory offers a way of attending in detail the qualitative material in order to develop systematically theories about the phenomena which have been observed (Turner, 1983). It also gives internal validity to a study because of its systematic processes. The discussion from each focus group was listened to a couple of times, and the transcription read a couple of times so as to develop a familiarity to the researcher with the content, as Hague and Jackson (1999) points out that with interviews it is generally good practice to transcribe them into typed up context and carry out analysis with this material. A lot of revelations became and most noticeable being the differences and similarities between the groups. The researcher spent time on examining upon the different parts of the discussions so as to attain a right understanding of what was actually meant by the respondents. Interpreting the data and simplifying meaning from the analysis (Miles and Huberman, 1994) is difficult task. All the emerging ideas were examined further at each stage of analysis, with the regular refining which formed the recoding stage of the grounded theory process. All through this analysis stage an attempt was made to relate the concepts to the previous re search where possible. Accessibility is essential to people within the organizations i.e. telecom industry that are involved in customer relationship management, management of customer data to retain the data of existing customers. Such sources would give key insights into how organizations are responding to the threats and opportunities of relationship marketing in the electronic age and with a freshness and energy that would deliver inspirational and perhaps leading edge thinking into e-marketing and the link with content. In summary the methodology of this research is developed from the question, to get better understanding of the concept relationship marketing. How content is being used to build relationship with existing customers. Throughout the development of the methodology, the most suitable research design methods is chosen with regards to this question alongside other more practical considerations. The limitations of research methodology are included accessibility to the research population of interest and time constraint. A major consideration in this study was perceptual and subjective bias although this is likely to apply to any research of this type and topic. However, ultimately the interpretation of the results is subject to the researchers own perception especially due to the researchers natural interest in the subject matter. 3.8 Methodological Critique This section reveals the flaws and defects which may have resulted because of the chosen methodology. Firstly, the qualitative approach was chosen but some practitioners who still believe that the qualitative research even now experiences from an uncertain image (Coldwell, 1990). The qualitative research which does not meet the requirements of validity and reliability as opponents of qualitative research time and again refer to the fact that this kind of research does not meet the demands of validity and reliability, standard which are usually viewed as the basis of any research. Indeed, as a consequence of the relative choice and lack of structure and inflexibility characteristic of most qualitative research methods it is simple to question validity and reliability in their conventional sense (Kirk and Miller, 1986; Warren, 1991; Warren and Cragg, 1991). Even the selected sample size was too small and cannot be said to provide the accuracy for the research as the small, qualitative study cannot maintain the power; mainly the sample studied cannot stand for the whole population sight and feelings. Methodological triangulation can be utilized to improve the reliability and validity of the facts (Denzin, 1989). Triangulation, whereby methods are derived from se veral sources, ideally using both qualitative and quantitative data would have been a superior approach this enhances validity (Threlfall, 1999). It would have also allowed cross referencing of data. As the researcher himself was the moderator, so it cannot be said a perfect condition for the focus group because a moderator for the focus group facilitation should be experienced and have some topic background, if available, would be an ideal moderator (Seggern and Young, 2003). The methodology of using focus groups and the availability of past research allowed the researcher to have data from different sources. The participants were known to the researcher and the majority were friends and colleagues, so the biasness to the discussion could have been created by them and the direction given by the moderator at times did not allow the respondents to express their true view, as the data acquired from the focus group is likely to symbolize the preconceived thoughts of the moderator as the approach of the subject interviewed (Threlfall, 1999). The group discussion in the focus group may let the respondents to leave the major conflicting views as it has been argued that group interaction can also be a major disadvantage of focus groups as it may inhibit the exchange of opinions and ideas and lead to the loss of minority or opposing points of view (Gordon and Langmaid, 1988). The discussion for this kind of study have provided the researcher with the substantial amount of data, some of which were relevant to the study and much which had no direct connection with the topic investigated because participants focus on one another rather than the researcher (Kitzinger, 1994). During the focus group discussion, respondents engaged in active talks to reach a same view for the group and it was hard to correctly record this conversation with a tape recorder, since on many occasions more than one respondent was conversing at one time. There is a possibility that the topic remain less or more inert throughout the discussion because the guide given by the questioner which may escort them the other way (Threlfall, 1999). In other terms researcher can say that the information gathered

Fields Of Psychology :: essays research papers

Psychology (Ph.D. Code: PSY) Fields of study: Clinical, cognitive, and social psychology; neuroscience and behavior; visual perception. The program offers doctoral study for students who intend to become psychological scientists or scientist-practitioners. Students who plan to terminate their studies with the master's degree are not encouraged to apply. Admission is not limited to students with undergraduate backgrounds in psychology. Theory, method, and research experience in a number of areas of psychological science are emphasized. Course requirements are organized into the three broad areas of cognitive science, neuroscience, and clinical science. Students have intensive research training with individual faculty in the areas of clinical psychology, cognition, functional imaging, perception, psychobiology, sensory neurophysiology, and social psychology. Students in clinical psychology are also provided with extensive training in clinical skills. Major practicum facilities in which students receive supervised clinical and/or applied research training are found in the Vanderbilt Medical Center and other institutions in Nashville. The department is in a building which offers generous laboratory space for individual and group experiments with human subjects, and facilities for animal experimentation. It has a computerized classroom and connections to the campus mainframe computers. Computerized equipment for neuroanatomy, neurophysiology, and psychophysics is also available and is especially suited for work on sensory systems. Human subjects are available through a University research pool, Vanderbilt clinics, and the local school system. In addition, the department has an animal facility providing a wide variety of species, including fish, rodents, and primates. Faculty: 22 Graduate enrollment: In residence 37; average in entering class 5-8 Address: 111 21st Avenue South; 37240 Phone: (615) 322-2874 E-mail: patricia.m.burns@vanderbilt.edu [Psychology] Psychology and Human Development (M.S., Ph.D. Code: GPSY) Fields of study: Clinical, cognitive studies, community, developmental, and quantitative psychology. The Clinical program focuses primarily on issues facing children and families. Faculty members study the development of aggressive behavior and depression in children and adolescents; psychological factors accompanying developmental disability and chronic physical disease; the role of communities in mental health; cognitive intervention for learning and behavioral problems; and the delivery of mental health services to children, youth, and families. The goal of the clinical program is to educate psychologists as scientists and practitioners so that they may pursue a variety of career paths. The Cognitive Studies program focuses on laboratory- and field-based research into cognitive processes as they occur in formal and informal learning situations. Areas of research emphasis include cognition, instruction, and technology; cognitive development;

Analysis of Martin Luther Kings Essay -- Rhetorical Analysis, Civil

Convincing, Indefatigable and influential are the best adjectives to explain Letter from Birmingham Jail. Martin Luther King Jr's astuteness is enhanced by the astonishing capability to show the unkind and heartless attitude against black community. Throughout the whole writing to the eight clergymen Jr. never get too far from the clash for fairness in Birmingham. As head of the South Christians Leadership Conferences (SCLC), Martin L. King, Junior., in the year 1963 acknowledged Birmingham, Alabama, as "possibly the most carefully segregated city in the United States". His decision to make Birmingham the next battlefield on which to implement his nonviolent civil disobedience strategy brought him condemnation and criticism from fellow clergymen, friends and enemies, black and white. Alabama, they argued, under the leadership of the new governor, Albert Boutwell, would be taking giant steps forward away from the racist and segregationist past promoted and maintained by former governor George Wallace. The prominent evangelist Bill Graham encouraged King to patiently wait, "to put the brakes on" (Miller, 69). Indirectly identifying King and his supporters as outsiders, ignorant of Alabama's true internal affairs and new promise of progress, eight local fellow clergymen, convinced that the courts, not demonstrations, were the appropriate venues through which to effect change, made their convictions known; and the Birmingham News published their views and sentiments in a 13-paragraph article titled "White Clergymen Urge Local Negroes to Withdraw from Demonstrations," on April 13, 1963 (Branch, 285). The men challenged King, rebuking the Birmingham demonstration as "unwise and untimely". Perhaps more important, "the clergymen invoke... ...es emotional appeal that attracted people. Works Cited Branch, Taylor. Parting the Waters: America in the King Years, 1954–63. New York: Simon and Schuster, (1988).p.285 Jr. Martin Luther King, I Have a Dream/Letter from Birmingham Jail Perfection Learning, (2007)p.45 King Martin Luther (Jr.), Lillback Peter A. Letter from Birmingham Jail The Providence Forum, (2003). P.85 King, Martin Luther, Jr. "Letter from a Birmingham Jail." In Martin Luther King, Jr.: I Have A Dream, Writings and Speeches That Changed the World, edited by James M. Washington, 83–100. San Francisco: Harper Collins Publishers, (1986).p.195 Miller, William Robert. Martin Luther King, Jr.: His Life, Martyrdom and Meaning for the World. New York: Avon Books (1968).p.69 Sernett Milton C. African American religious history: a documentary witness. Duke University Press (1999) p.98

A Beautiful Mind :: Movie Film Beautiful Mind Schizophrenia Essays

A Beautiful Mind The movie "A Beautiful Mind" tells the story of Nobel Prize winner John Nash's struggle with schizophrenia. It follows his journey from the point where he is not even aware he has schizophrenia, to the point where Nash and his wife find a way to manage his condition. The movie provides a lot of information and insight into the psychological condition of schizophrenia, including information on the symptoms, the treatment and cures, the life for the individual and for the individual's family. The movie is effective at demonstrating various concepts related to schizophrenia, and provides an insight into the disease of schizophrenia.   Ã‚     Ã‚  Ã‚   The movie accurately portrays the nature of schizophrenia using John Nash as a perfect example, who exhibits many of the key symptoms of the disease. An inability to communicate is one of the main symptoms of schizophrenia, one which takes its toll on interpersonal relationships and intimacy. The movie does an excellent job showing the problems that Alicia had as she tries to help her husband seek treatment and recover from the disease. A Beautiful Mind directly shows a medical definition of schizophrenia. Nash exhibits many of the key symptoms of the disease: hallucinations (he has a roommates but he lives in a single dorm room), delusions (thinks he works for the government), ideas of reference, poor social skills (mumbles, doesn’t talk much to strangers), awkward gestures and facial expressions, and jumbled speech. I do, however, feel it is impossible for a film to convey the exact experience of a schizophrenic or to cover all the elements of the illness. Nash showed much change in the way he was functioning through the movie. After treatment, it seemed like he had his disease under control, but he still had problems disbelieving in his hallucinations by still acting on them. For example, he still thought he was working for the government by helping them decode secrete codes in the newspapers. He tried to hide this from his wife by keeping all his work hidden in a shed. Eventually, Nash's life is seen as he returns to the college to teach and continues completing his mathematics work, while still seeing the delusions. This life is clearly far from normal. But for Nash, it also seems the best option. Nash was still experiencing his disease at the end of the movie. Because it showed the people that he was hallucinating about, meaning that he could still see them and interact with them if he chooses to.

Educating Rita †the Consequence of Change Essay

Belonging implies alteration. and alteration seldom comes without effect. The patterned advance to belong into a now civilization or topographic point may be physical. emotional or mental. Rita. driven by experiencing inadequate is the chief character in Willy Russell’s drama. Educating Rita. She achieves a successful move into her new universe. However. she must get the better of alteration which will come at a personal cost. Throughout the drama Willy Russell depicts many subjects ; these include relationships. pick and effect. societal category and alteration. These subjects are invariably seen in â€Å"good will hunting† . directed by Gus Van Sant. Gazing Matt Damon who plays â€Å"will hunting† . an abused Foster kid. he subconsciously blames himself for his unhappy upbringing and turns this self-loathing into a signifier of self-sabotage in both his professional and emotional life. The narrative is about his challenge to interrupt from his propertyless civilization and move on. However. he will confront many alterations through-out his quest to belong. Relationships can model or trigger alteration. and alteration is seen throughout Educating Rita. Rita embarks on an Open University class as she wants more out of her life. Rita see’s instruction as an issue path from her current life. she is â€Å"out of step† with her hubby. household and friends – Rita wants to â€Å"discover [ herself ] first† . before desiring to counterbalance with holding a kid with Denny. Denny’s compulsion of one twenty-four hours settling down with a household leads to the ulterior divorce and failure of their matrimony. Rita’s initial word picture of Denny towards Frank was that Denny â€Å"was blind† . Rita differentiates herself by saying that â€Å" [ she ] wants to see† . Denny does non understand nor is willing to negociate or pass on with Rita throughout act one. Denny’s aggressive behavior leads to the barbarian action of firing her books. in scene five. and subsequently Rita’s traveling out of the house. This alteration was a effect of Rita’s action to educate herself. despite Rita’s enduring she is still sympathetic and forgiving towards Denny. this is reinforced by Rita depicting where â€Å"the miss he married has gone too† and she subsequently states â€Å"he said I’d betrayed him. I suppose I had† . Throughout act one the audience is accounted for the turning bond between Rita and Frank. In act one scene one the stuck door is a metaphor for the attempt required to alter. Rita is confronted by a physical barrier which she would subsequently get the better of. Rita’s relationship with Frank develops throughout the drama. she is uncomfortable in the first scene of act one. as she is unfamiliar with her milieus. Rita’s uncomfortableness is depicted through her nimble speaking. curse and her changeless moving approximately. this is apparent through scene one as Rita feels â€Å"nervous† as she was â€Å"testing† Frank. Rita is ab initio physically separated from Frank ; there is an intangible barrier between Rita and Frank. However. this is rapidly diminished as their relationship develops. this is apparent as throughout the drama. Rita starts to go less nervous and starts to sit down following to Frank. Rita stops â€Å"talking at† Frank and starts â€Å"talking [ with ] † him. Despite Rita’s lost relationship with Denny and a turning bond with Frank. Rita is still decidedly lacerate between two universes. this is apparent through act one scene seven where Rita states that she is a â€Å"half-cast† . Rita’s experience in London at summer school is important as this is the beginning of a new Rita. nevertheless. it is besides the beginning of a impetus in Rita’s and Franks relationship. She is able to derive assurance to speak â€Å"sophisticatedly† . this encouragement in assurance gave her the bravery to speak and run into new friends. making a new circle of friends for Rita. This means Rita is less dependant of Frank ; this is apparent through her late visual aspects to their tutorials or non go toing at all. Frank confronts Rita kicking â€Å"†¦ that there was a clip when you told me everything† . Franks position of Rita alterations as the drama progresses. Frank is disenchanted with Rita’s transmutation under the influence of Trish and Tyler. Rita. for her portion. has lost her initial regard towards Frank. this is apparent as Frank is invariably imbibing and smoke. whereby Rita is seeking to maintain clean and â€Å"change for the better† . Relationships brush troubles which make it harder to belong ; nevertheless. the nature of relationships alters due to the individual’s picks and the effects which follow as a consequence. Rita’s motives in traveling into the universe are to accomplish some kind of pick about the way her life will follow. Rita does non desire to follow her propertyless way of sightlessness ; alternatively she wants to accomplish an instruction so that she is prone to more informed picks. Rita’s pick to inscribe in an Open University class is the first phase of picks ; this pick was later looked down upon by Denny. However. even though Rita enrolled to the class she is faced with the effects of both Denny and really finishing the class. even after she was accepted to the class she was counterbalancing to â€Å"pack the class in† . coming really near to making that in act one scene seven. However. the sight of her mother’s letdown of non â€Å"singing a different song† is grounds of her unhappiness towards the civilization. This scene is the ultimatum Rita is faced with. she is forced to do a determination between her working category and the in-between category. as she is nether belonging to the working nor the in-between category. This is apparent as she states that she is a â€Å"freak† and a â€Å"half-cast† . nevertheless. her mother’s sadness is a cardinal influence to her determination to remain at the Open University. To Rita the handiness of pick is something of a luxury. she has no program to what she is traveling to after she finishes the course†¦ However. Rita pampers to the handiness of picks. This is apparent in the last scene. where Rita is traveling to make her test. she does non cognize what she is traveling to make for Christmas. nevertheless. she says. â€Å"i dunno. I’ll make a determination. I’ll choose. † This reinforces Rita’s luxury of â€Å"choice† . Rita’s pick to analyze has immense effects in her personal life. This caused clash with her hubby. which subsequently is the cardinal factor to the dislocation of the matrimony. The disaffection of Rita from her household and friends is yet another effect of her pick to analyze. Rita’s disaffection is seen in act one scene seven. as Rita can non happen a topographic point to belong. she feels â€Å"out of step† . from both her household and Frank/upper category. depicting herself as a â€Å"half-cast† . Rita’s and Frank’s bond easy diminishes and they both drift off from each other. to a point where Frank starts naming her different names. Frank is unfastened excessively Rita. later Rita is non. Frank feels his â€Å"creation† had turned out to be a â€Å"monster† . Frank decides to name himself â€Å"Mary Shelly† . this is important as Frank has related Rita and himself to a Gothic figure called â€Å"Frankenstien† . Franks allusion shows the audience that Rita has â€Å"changed for the worst† . Throughout Educating Rita. there is heavy accent of traveling into a different societal category. Rita is dissatisfied with the restrictions she faces within her current on the job category life. She doesn’t tantrum in with her equals in her on the job category vicinity ; this is apparent in act one scene two where she acknowledges that most of her equals would hold had a babe. Rita on the other manus wants to â€Å"discover [ herself ] † and wants â€Å"a better manner of livin’† . She attempts to explicate her restlessness to Denny. but Denny’s reading of Rita’s mercenary footings as merely merely salvaging up and â€Å"moving to a better neighbourhood† . Rita feels congested on the moral values of the working category civilization she is a portion of. This is apparent in act one scene four. she depicts her category as everyone desiring to hold a babe. she says that â€Å"everyone expects it† . everyone expects Rita to settle down to a life of matrimony. Rita strives for a better societal category. one which she can link with. experiencing a big sense of belonging. her desire for a better manner of life leads her into the universe. allowing her hubby. Denny behind she can merely travel frontward. As she progresses through her Open University class. she starts to experience more of a â€Å"half cast† . belonging in nether category. She can non associate to her working category friends. nevertheless. she besides can non talk the linguistic communication of the in-between category. Rita’s position of the working category if really critical. she wholly denies their civilization claiming that she see’s â€Å"everyone pissed†¦ because their lives have no meanin’† . Her position on instruction is a position of â€Å"setting her free† . In Rita’s foremost tutorial. she looks outside Franks window peering at the pupils on the grass. saying ; â€Å"god. what’s it like to be free? † an dry position because Frank is non free. and merely restricted as he is unsated with his occupation. imbibing his manner though each twenty-four hours. Whilst educating Rita provides the audience with a good history of an individual’s patterned advance to belong to a new civilization. â€Å"good will hunting† portrays a complementary history. Like Rita. â€Å"Will hunting† is from the working category civilization. Good Will Hunting is a poetic narrative of a immature man’s battle to happen his topographic point in the universe by first happening out who he is. This is the instance for Rita. she is seeking to â€Å"discover herself† . The film is a journey through the head of Will Hunting as he is forced to digest therapy alternatively of gaol. With the aid of the psychologist. played by Robin Williams. Will discovers himself and recognize his value in the universe by understanding what affairs to him most. An abused Foster kid. he subconsciously blames himself for his unhappy upbringing and turns this self-loathing into a signifier of self-sabotage in both his professional and emotional life. The narrative is about his challenge to interrupt from his propertyless civilization. Will Hunting underscore the elements within â€Å"Educating Rita† . although Will is a troubled mastermind. they both hold the same features. Will. wish Rita experiences the adversities of belonging to a new civilization. Will Hunting is besides faced with an Ultimatum ; Will doesn’t see the chances which lie in front of him. blinded by his way. However. he is put directly by his best mate ; Chuckie who states â€Å"Look – you’re my best friend. so don’t take this the incorrect manner. In twenty old ages. if you’re still livin’ here. comin’ over to my house. still workin’ building. I’ll putting to death you. That’s non a menace I’ll kill you† . This rough statement is the turning point for Will. Will is wholly different to Rita ; they are both universes off from each other. However. in both instances. traveling onto a new universe involves painful alteration before traveling frontward. In both these histories. traveling into a new universe involves troubles and challenges. both characters strive for an instruction to accomplish their coveted result. Rita achieves her ultimate end of holding â€Å"choice† through instruction. Will Hunting in â€Å"good will hunting† is forced to take upon instruction to endeavor for a better category. to open his chances. In both these instances. we see that to travel into a new universe is overwhelmed by troubles. but it could besides convey their coveted wages.

Amino Acid Chromatography

In this experiment paper chromatography was used in order to identify two unknown amino acids using eight known amino ones. The two unknown ones were identified by comparing the distance they travelled up the chromatography paper and their Rf values to the corresponding values of the other eight known amino acids. The unknown amino acids identified were Glycine and Methionine. Introduction Proteins in cells are important in many ways. There are different types of proteins such as contractile proteins, enzymes, hormonal proteins, structural proteins and transport proteins. They are vital to regular cell functioning.Proteins are made up of amino acids that are joined together by peptide bonds. When fewer than 50 amino acids are joined together, a polypeptide is formed. All proteins have two groups in common. They have a carboxylic group and an amino group. There are 20 types of amino acids that bond together in different combinations to perform different functions. The primary structur e of proteins is the order and number of amino acids. Secondary, tertiary and quarternary structures are formed from chains of peptides that are folded into sheets, ribbons and coils so that they form a 3D shape and are more stable.Different weights of amino acid make them differ in polarity. This characteristic enables the separation of proteins by polarity using chromatography. Paper chromatography is an example of a chromatography technique called absorption chromatography. The paper is the adsorbent, which will bind the components of the mixture. The substance will be â€Å"spotted† onto the chromatography paper and put into a beaker filled with solvent. The solvent will then flow through the paper. The solvent chosen depends highly on its polarity as this will be the characteristic that will separate the different substances.Petroleum, ether, hexanes, cyclohexanes and toluene are some examples of solvents with different polarities as well as increasing polarities. In som e cases, mixtures of solvents are made to reach a certain polarity. If substances that are needed to be separated are polar, then the solvent must be slightly less polar. Non-polar substances need a polar solvent to be separated. The solvent travels faster than the samples. The Rf value is the ratio of the distance traveled by the sample and the distance travelled by the sample.Rf = distance travelled by amino acid sample from the origin in mm distance travelled by the solvent from the origin in mm Factors affecting how far the amino acids travel depend on how high the solvent is allowed to rise on the paper, the type of absorbent, the type of concentration of the solvent, temperature and the distance of the origin from the solvent. One type of test to detect proteins is the Ninhydrin test. This test makes the amino acids spots visible. Ninhydrin is a pale yellow solid and it reacts with the amino group in the amino acids and proteins and produces a purple product.Heat must be used in order to speed up the reaction. Objective The objective of this experiment was to spot various amino acids and an unknown mixture on chromatography paper and run it with a chromatography solvent. The lab period following included treating the samples with Ninhydrin solution and heating it so that the amino acids could be visible. The distance of the samples were then measured in mm from the origin. The measurements were then used to calculate the Rf values for each sample and thus the unknown sample could be identified. Materials Alanine, 1% Solution Arginine, 1% SolutionAsparagine, 1% Solution Aspartic acid, 1% Solution Glycine, 1% Solution Lysine, 1% Solution Methionine, 1% Solution Tyrosine, 1% Solution Unknown, 1% Solution Chromatography Solvent, 20mL Ninhydrin solution, 2%, 10mL Beaker, 600mL Chromatography paper, 20X10 cm Graduated Cylinder, 25-mL Heat source, drying over or hot plate Microtip pipets, 9 Pencil Ruler Spray bottle Stapler Watch glass or aluminum foil Procedur e 1. On a 20cm wide by 10 cm high piece of chromatography paper, a pencil was used to draw a straight line (about 1 cm) from the bottom of the paper from the left to the right side 2.Nine pencil dots were placed 2cm apart on the line 3. The name of each amino acid was written under each dot in pencil. 20 mL of chromatography solvent was then added to the 600-mL beaker 4. A micropipette was used to obtain a small amount of the first amino acid 5. The tip of the pipette was placed above the chromatography paper directly above the pencil dot and a spot of the amino acid was dropped on the dot 6. Steps 4 and 5 were repeated for the eight amino acid solutions 7. With the sample side facing outwards the chromatography paper was turned into a cylinder and the top and bottom edges of the paper were stapled. .The paper cylinder was then placed into a beaker with the chromatography solvent. 9. The beaker was then covered with a watch glass 10. The samples were then allowed to run till the sol vent level was about 1 cm from the top of the paper. 11. The chromatography paper was then removed from the beaker. The solvent height was then marked with a pencil line and the staples were removed 12. The chromatography paper was then left to dry During the following lab 13. The chromatography paper was sprayed with a spray bottle containing 10mL of 2 % Ninhydrin solution 14.The chromatography paper was left to dry for 10-20 minutes 15. The paper was then put in a drying oven or held 10 cm above a hot plate to heat so that the color could develop 16. A dot was placed with a pencil at the centermost point of each amino acid 17. The distance in mm of the solvent traveled from the pencil line till the where the solved stopped traveling was measured. 18. The distance in mm from the origin till where each amino acid traveled was measured 19. The Rf value for each amino acid was calculated ResultsTable 1: Distance and Rf values of the amino acids and unknowns Amino Distance(mm)452427223 015574235/60 Rf Value0. 50. 270. 30. 240. 330. 170. 630. 470. 39/0. 67 The distance traveled by the solvent from the pencil line drawn was 90mm. The unknown samples were found to be Glycine and Methionine by comparing their Rf and distances values to those amino acids with Rf and distance values that were calculated. Discussion Paper Chromatography is used to separate a mixture of compounds into its components.Pens and markers are not used as their ink will be separated too. Instead, pencils are utilized as they are made from graphite which does not separate. Capillary action is the ability of a liquid to flow in narrow spaces without any help from external forces. This flow is against gravity as well. This happens because of the intermolecular attractive forces between the liquid and the solid surrounding surfaces. Surface tension and adhesive forces between the liquid and solid also help the liquid rise through the solid.The Rf value is defined as the ratio of the distance travell ed by the amino acid sample from the origin to the distance travelled by the solvent. The ratios, therefore, stay the same regardless of the solvent used. Ninhydrin is used in paper chromatography to identify amino acids. Ninhydrin solution turns the amino acid fingerprints to the color purple, therefore making them visible. For this reason we take care when touching the chromatography paper. The least polar amino acid was alanine as the distance it moved up the paper was the least.